• Designing a network that can deliver 100% uptime with a maximum 15 minute Mean Time to Repair in case of an outage. The existing solution was utilizing Internet connectivity from multiple vendors and the Client was experiencing at least one outage per month.
• Identifying cost-effective and high-quality bandwidth options for facilities located in remote areas. Because of the high cost of connectivity in rural areas, bandwidth was frequently a significant driver for measuring ROI.
• Receiving integrated engineering and pricing support from large telecom service providers. Engineering and account management teams with telecom service providers would change frequently and the Client had to re-educate new resources on their network and requirements.
• Finding vendors who can become an extension of the small internal IT to free up employees for strategic activities.
IQ Wired collected all telecom invoices and had several discussions with the CIO to discuss goals and business drivers. IQ Wired then proposed several different Wide Area Network topologies and identified Metro Ethernet as the best fit because of its resiliency and security. IQ Wired team provided bids from multiple vendors in a side by side comparison resulting in selection of CenturyLink. IQ Wired project coordinator managed the transition, validated billing accuracy and remains the main point of contact for any ongoing billing, technical and strategy needs.