Challenges
- Designing the network that can deliver 100% uptime with a maximum 15 minute MTR in case of an outage
- Identifying cost effective high quality bandwidth options for facilities located in remote areas
- Receiving integrated engineering and pricing support from large telecom service providers
- Finding vendors who can become an extension of the small internal IT to free up FTEs for strategic activities
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Challenges
- IT needed to centralize telecom procurement, processes and management previously done by individual hospitals
- Invested a significant amount in an unsuccessful 3rd party telecom audit
- Tasked with a corporate initiative to reduce IT costs by 10%
- Network Director and Controller managing 20+ MACDs/month and 600+ accounts from 20+ technology vendors
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Challenges
- Unable to find a solution for secondary WAN that would be 100% diverse from primary
- IT utilized a telecom broker but felt that the service was focused primarily on CenturyLink and not vendor agnostic
- Network team spent significant time managing administrative aspects of their WAN
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Challenges
- Managing 20+ telecom providers ranging from large national providers to small regional providers with multiple invoices across their environment
- Provider employee turnover created support issues for service, contracts and pricing
- New requirements for increased security and remote management for all locations
- Bandwidth was insufficient to support the roll out out of a new Customer Relationship Management (CRM) tool for their sales professionals
After reviewing with leadership and the local technical teams, IQ Wired understood Geotech needed to add bandwidth and redundancy at HQ for a new CRM launching to the remote sales team and increase Geotech’s cybersecurity posture particularly as it related to internet and vulnerability to outside threats. Decreasing the number of providers and increasing the level of support was also an important objective.
Net result of the implementation: 25% reduction in telecom and technology expenses. Significant bandwidth increases from 1.54mb to 20+mb at each branch, with additional redundancy at the Headquarters location was achieved by replacing one 100mb connection with two 500mb connections with redundant underlying providers for increased resiliency.
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