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Carrier Repair Information and Trouble Tickets

If you are having service impacting issues please follow the instructions below to open a trouble ticket:

  • Contact your service provider
  • Obtain a trouble ticket number
  • Contact IQ Wired to escalate the issue

 

COMMON CARRIER CUSTOMER SUPPORT NUMBERS

COMPANY NAME

CUSTOMER SERVICE #

ACC Business

888-286-2686

AireSpring

888-320-7075 – Commercial

888-356-0706 – Residential

AT&T

800-222-0400

BCN Solutions Express

800-742-3220

Birch Communications (Access)

888-275-0777

CBeyond

866-424-5100

CenturyLink (formerly Embarq)

800-786-6272

CenturyLink (formerly Qwest)

800-603-6000 Customer Care

877-878-7543 – Integrated Access/VOIP

800-672-8520 – INet Access, DNS

800-860-1020 – Long Distance

800-229-6751 – Ethernet, Frame Relay

800-223-7508, opt. 1,1,3,2,2 – PRI T1

Charter

800-314-7195

Comcast

800-391-3000 – SMB/Coax Customers

800-741-4141 – Ethernet Customers

877-543-3961 – PRI Customers

855-368-0600 – Mixed Orders

EarthLink (formerly New Edge)

877-693-9009

EasyLink

866-323-9707

Ernest

800-456-8353

Evolve IP

877-459-4347 option 5

foreThought

303-815-1000

Fusion

877-579-6453

Global Crossing

800-249-4672

InContact (UCN)

800-363-9602

InterCall

888-966-8686

Integra

303-248-7000

Internap

877-843-4662

Level 3

877-253-8353

Masergy

877-462-7374

MetTel

866-638-6637

866-625-2228

NeoNova

866-431-2963

NetWolves

800-676-8870

Nitel

866-892-0915

Paetec

877-340-2555

PGi

888-569-3848

Power Net Global

866-813-1653

Savvis

888-638-6771

ShoreTel

877-654-3573

Sprint

800-877-5045

Stratus Networks (formerly Access2 Go)

866-822-2246

TelePacific

877-487-8722

Time Warner Cable Business Class

877-892-2220

tw telecom

800-829-0420

Verizon Business

800-444-1111

West IP Communications (formerly Smoothstone)

888-728-0950

Windstream (formerly NuVox)

800-600-5050

XO

800-421-3872

Zayo (formerly AboveNet)

888-636-2778