Managing Services Through an Agent

Get ease of mind and optimal telecom systems with expert help.

Telecom Agents offer varying degrees of ongoing management depending on your specific company needs and preferences and can include:

  • Inventory building and maintenance
  • Services review and audits
  • Telecom management software
  • Bill reviews
  • Escalation point between carrier and customer
  • Single POC across multiple carriers for ordering, moves, adds and changes
  • Regular account reviews (monthly, quarterly, annually)
  • Tier 1 helpdesk role for telecom or acting as a Tier 4 support for complex issues
  • Interfacing between AP and IT to ensure that correct services are billing correctly

Some of these services can be offered at no charge as a result of compensation received from carriers, some incur additional fees.

Some key differences between managing telecom directly with carriers and using an agent are:

 

Direct Rep

Agent

Experience

6-month average tenure

5+ years average tenure

Multiple Carriers

One POC for EACH carrier

One POC for ALL carriers

Management Tools

Multiple portals for online access

Single portal for managing all carriers

IQ Wired is the best choice for managing your telecom:

  • We are a larger than many of our competitors, which allows us to have internal project management and engineering resources creating a full-service solution for you.
  • We have a high support to sales ratio and very experienced project managers.
  • We have been in business since 2001 and have over 4,500 customers. Our experience will ensure your project is successful. Read what our customers say about us.
  • We are recognized as leaders in Denver, Colorado, and the national telecom community. We sit on multiple Advisory Boards with telecommunications carriers.
  • Happy employees mean happy customers. We have been voted the #1 Place to Work in Colorado 2010 by Denver Business Journal and each person in the company has partial ownership in the business. Meet our team.
  • We have specialization in healthcare and our processes are built to accommodate the most critical needs.

IQ Wired is the only telecom solutions provider in the country with a Making Your Life Easier Guarantee™. To learn more or start streamlining and adding confidence to your telecom buying experience, contact us or request a meeting today!